Help Center
PRIVACY POLICY
I AM SKIN CARE PRODUCTS LLC
Last Updated: October 15, 2025
Our Privacy Commitment
At I AM SKIN CARE PRODUCTS LLC (“I AM Skincare for Men,” “we,” “our,” or “us”), we value your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website, make a purchase, or interact with our brand.
By using our website or purchasing our products, you consent to the practices described in this Policy. If you do not agree with these terms, please discontinue use of our website.
1. Information We Collect
We collect personal and non-personal information to process your orders and improve your experience.
Personal Information
We may collect:
Full name
Email address
Billing and shipping address
Phone number
Payment details (processed securely through third-party gateways)
Account login information (if you create an account)
Non-Personal Information
We may also collect:
Browser type, device type, and operating system
IP address and approximate location
Pages visited, time spent, and actions taken on the site
Source of traffic (e.g., social media, ads, search engine)
This information helps us optimize performance, improve functionality, and analyze visitor behavior.
2. How We Use Your Information
Your information allows us to:
Process and fulfill orders
Communicate with you about orders, shipping, and updates
Provide customer support
Improve our products and services
Personalize your online experience
Send marketing communications (only if you opt in)
Analyze site traffic and trends through analytics tools
We do not sell personal data. Your information is only shared with trusted partners that help us operate
the business (e.g., payment processors, shipping carriers, analytics tools).
3. Legal Basis for Processing
We process your personal data under the following legal grounds:
Consent: When you voluntarily provide information (e.g., subscribing to our newsletter or creating an account).
Contractual necessity: To fulfill and deliver your order.
Legitimate interest: For security, analytics, and improving the customer experience.
Legal obligation: When required by law or to protect our rights.
4. Third-Party Services
We use secure, reputable third parties to enhance the functionality of our website, including:
Payment Processors: Stripe, PayPal, or similar
Analytics Tools: Google Analytics
Advertising Tools: Meta Pixel (Facebook & Instagram Ads)
These third parties may collect data in accordance with their own privacy policies. We encourage you to review those policies directly.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Remember your preferences and cart items
Improve website performance and user experience
Analyze site traffic and trends
Deliver personalized ads
By continuing to use our site, you consent to our use of cookies. You can manage or disable cookies in your browser settings at any time. Some features may not function properly if cookies are disabled.
For more details, see the “Use of Cookies” section inside our Terms & Conditions.
6. Data Storage and Security
We store your information securely on protected servers and take reasonable technical and organizational measures to prevent unauthorized access, alteration, disclosure, or destruction.
Payment data is processed through secure, PCI-compliant third-party providers and is never stored on our servers.
Although no system is 100% secure, we continuously monitor and update our safeguards to protect your data.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy — for example:
As long as your account remains active
As needed to comply with legal obligations or resolve disputes
Until you request deletion of your data
When no longer needed, your personal data will be securely deleted or anonymized.
8. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent to marketing communications
Request a copy of your data in a portable format
To exercise these rights, contact us at help@iamskincareformen.com.
We may ask for verification before processing your request to protect your privacy.
9. Children’s Privacy
Our website and products are intended for adults.
We do not knowingly collect personal information from anyone under 13 years old.
If you believe a child has provided us personal information, contact us immediately at
help@iamskincareformen.com, and we will delete it.
10. International Data Transfers
If you access our website from outside the United States, please note that your data may be transferred to and processed on servers located in the U.S. By using our Site, you consent to this transfer.
11. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a new “Last Updated” date.
Your continued use of the Site after changes means you accept the revised Policy.
12. Contact Us
If you have questions, requests, or concerns about this Privacy Policy, please contact us at:
📧 help@iamskincareformen.com
📍 I AM SKIN CARE PRODUCTS LLC
445 Palo Verde Dr, Brownsville, TX 78521, USA
PAYMENTS & SHIPPING
1. Accepted Payment Methods
We currently accept the following secure payment options:
Credit and debit cards (Visa, MasterCard, American Express, Discover)
Apple Pay and Google Pay (when available)
PayPal (via secure external checkout)
All transactions are processed in U.S. Dollars (USD) through verified, PCI-compliant gateways such as Stripe.
Your payment information is encrypted and never stored on our servers.
2. Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays are processed the next business day.
3. Shipping Methods & Delivery Time
We currently offer domestic shipping within the United States only.
Delivery typically takes 3–7 business days, depending on your location and the selected carrier.
International shipping will be available soon. Once launched, duties and import taxes will be the responsibility of the recipient.
4. Shipping Rates
Shipping fees are calculated at checkout based on total order weight and destination.
Any ongoing free shipping promotions will be clearly displayed during checkout.
5. Tracking Your Order
Once your order ships, you’ll receive an email with your tracking number and carrier link.
This link allows you to follow your shipment directly on the carrier’s website (FedEx, UPS, USPS, or others).
You can also view your order history and status by logging into your I AM Skincare for Men account.
6. Shipping Restrictions
We currently do not ship to P.O. Boxes, APO/FPO addresses, or restricted regions.
Please ensure you provide a valid residential or business address for delivery.
For any questions about your order or delivery, contact us at help@iamskincareformen.com.
RETURNS POLICY
1. Return Eligibility
We want you to be satisfied with every I AM Skincare for Men order.
Because these are personal-care products, we accept returns only when items arrive damaged, defective, or incorrect.
To submit a review request:
Contact help@iamskincareformen.com within 30 days of delivery.
Provide your order number, a short description, and clear photos showing the issue.
Shipping costs are non-refundable, except where we are at fault (see section 4).
2. How to Start a Return
Email help@iamskincareformen.com with the details listed above.
Our Customer Care team will review your request and respond within 3 business days with next steps.
⚠ Important:
Please do not ship any product back until you receive our confirmation email.
If your return is approved, we will inform you which authorized warehouse or return address to use based
on your location and order details.
3. Replacement Policy
If your claim is approved, we will provide a replacement of the same product at no additional cost.
Refunds are not offered. Replacements are subject to product availability.
4. Return Shipping & Exceptions
Customer-paid return shipping: For approved returns, customers are responsible for the cost of
shipping the product back to the designated warehouse, unless otherwise instructed.
Company-covered returns: If we determine that the issue occurred due to our error (e.g., incorrect item shipped or clear carrier damage), we will cover the return shipping and replacement delivery.
No unauthorized returns: Items sent to the wrong location or without prior authorization may be refused.
5. Inspection & Replacement Timing
Once we receive the returned item (or sufficient photo evidence), we will inspect it and confirm the resolution.
If approved, we will ship the replacement within 5–10 business days and notify you by email with the new tracking number.
6. Non-Returnable Items
We cannot accept returns or replacements for:
Opened or used products (unless clearly defective upon arrival)
Items purchased from third-party retailers or unauthorized sellers
Requests submitted more than 30 days after delivery
7. Legal Note
I AM SKIN CARE PRODUCTS LLC will reasonably attempt to cure any non-conformity by replacement.
Refunds will only be issued where replacement is impossible, impracticable, or otherwise required by
applicable law.
This policy does not affect statutory rights.
FAQs
1. When will my order ship?
Orders are processed within 1–3 business days after payment confirmation.
Once shipped, you’ll receive an email with your tracking number and carrier link (FedEx, UPS, USPS, or others).
2. Do you ship internationally?
Not yet — we currently ship only within the United States.
International shipping will be available soon. Duties and import taxes will apply once launched.
3. Can I change or cancel my order?
Orders can only be modified or canceled before they are processed.
Once your order has been packed or shipped, changes are no longer possible.
If you need assistance, contact help@iamskincareformen.com as soon as possible.
4. What should I do if my product arrives damaged or incorrect?
Please contact us within 30 days at help@iamskincareformen.com with your order number and a photo of the product.
We’ll review your case and, if approved, send a replacement at no additional cost.
5. Do you offer refunds?
No. We do not issue refunds.
If your order arrives damaged or defective, we will replace the product once verified.
6. How can I track my shipment?
You’ll receive an email with a tracking link once your order ships.
You can also view tracking information by logging into your I AM Skincare for Men account.
7.Are your products cruelty-free and certified?
Yes. All I AM Skincare for Men products are developed under the highest quality and ethical standards.
Our formulations are:
Cruelty-Free — never tested on animals.
Vegan-Friendly — made without animal-derived ingredients.
Dermatologically Tested — for safety and skin compatibility.
COSMOS-Compliant — following international guidelines for natural and organic cosmetics.
Paraben-, Sulfate-, and Silicone-Free.
Produced in FDA-registered and GMP-certified facilities.
Each product is crafted with clean, certified ingredients that meet or exceed international quality and sustainability standards.
8. How long will my results take?
Consistency is key.
Most users begin to notice visible improvements within 4 to 8 weeks of consistent use — depending on factors like skin type, lifestyle, and overall health.
Because every body is different, results may vary.
For best outcomes, we encourage you to follow our ONE transformational programs, designed to align your skincare routine with nutrition, mindfulness, and daily performance habits.
